Enterprise adoption of the Triple-A Trifecta of AI, analytics, and automation, is likely to peak in the next two to five years. A recent HFS survey of 262 analytics leaders, 80% of respondents plan to invest and scale deployments of AI, analytics, and automation technologies in this timeframe. The survey also highlighted the fact that although operational cost reduction has remained a basic outcome of AI and automation, several business leaders are focusing increasingly on using AI and automation to drive revenue growth and improve the strategic competitive advantages of their businesses.

NIIT Technologies has introduced a new cloud-based solution, Cognitive Service Desk Audit, built on Microsoft Azure platform. The solution is designed to play a major role in enhancing the productivity of enterprises by increasing operational efficiency, reducing audit efforts and improving quality and vigilance. Cognitive Service Desk Audit uses AI (Artificial Intelligence) to define the tonality of the end-user through text mining and analytics. The software also audits the staff's voice and accent quality, resolution accuracy, and process adherence audit to provide quality output. Additionally, to minimise errors in understanding the end-user party during the conversation, the solution also provides real time on-screen speech transcription of the online phone conversation.

NIIT Technologies has introduced a new cloud-based solution, Cognitive Service Desk Audit, built on Microsoft Azure platform. The solution is designed to play a major role in enhancing the productivity of enterprises by increasing operational efficiency, reducing audit efforts and improving quality and vigilance. Cognitive Service Desk Audit uses AI (Artificial Intelligence) to define the tonality of the end-user through text mining and analytics. The software also audits the staff's voice and accent quality, resolution accuracy, and process adherence audit to provide quality output. Additionally, to minimise errors in understanding the end-user party during the conversation, the solution also provides real time on-screen speech transcription of the online phone conversation.